Refund policy

Returns & Refunds

Every puzzle from The Puzzle Spectacular is made to order especially for you. Because our products are produced individually after an order is placed, we are unable to accept returns or exchanges for change of mind, accidental orders, or other buyer-preference reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at support@thepuzzlespectacular.com within 30 days of delivery.

Please include your order number, a description of the problem, and clear photographs showing the issue. We will review the problem and, when eligible, arrange a replacement or refund at no additional cost to you. You generally will not need to return a damaged or defective item.

Order Changes and Cancellations

Because orders may enter production shortly after they are placed, changes and cancellations cannot be guaranteed. If you need to change or cancel an order, contact us at support@thepuzzlespectacular.com as soon as possible. If production has already begun, we may be unable to modify or cancel the order.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, contact us immediately. Once an order has entered production or shipment, we cannot guarantee that the address can be changed. Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

Lost Packages

If your package appears to have been lost in transit, please contact us at support@thepuzzlespectacular.com with your order number so we can investigate the shipment and determine the appropriate resolution.

Questions

If you have any questions about an order or this policy, contact us at support@thepuzzlespectacular.com.